"Our customers don't measure us on how we do when things are going well, they measure us on how we do when things are not going well."
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About Abigail Johnson
Abigail Johnson is an American businesswoman who serves as the CEO and President of Fidelity Investments, one of the largest asset managers in the world. Born in 1961, she is the third generation of her family to lead the company, following in the footsteps of her grandfather and father. Johnson's leadership has been characterized by a focus on innovation, technology, and customer service, helping Fidelity maintain its position as a key player in the financial services industry.
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"Celebrate what you've accomplished, but raise the bar a little higher each time you succeed."
"Take care of your customers and your employees first, and the profits will follow."
"You can do anything you want, you just have to put your mind to it."
"Listening, learning, and providing great service to our customers is at the heart of everything we do."
"Innovation is taking two things that already exist and putting them together in a new way."