Bruce Nordstrom
1933 - 2020
5
Quotes
Biography
Bruce Nordstrom (B. 1933) was an American businessman and former co-president of Nordstrom, Inc., a luxury department store chain founded by his grandfather in 1901. He helped expand the company from a small shoe store to a national retail powerhouse known for exceptional customer service. Nordstrom strongly believed in putting the customer first, which became a key principle of the company's success under his leadership. His dedication to quality and service helped establish Nordstrom as a leading retailer in the competitive fashion industry.
Famous Quotes (5)
1
The only salesperson that ever got anywhere was he who did the things that customers could not do better for themselves.
2
Customers will want to come back if the place is clean, the goods are attractively displayed, and the salespeople are attentive.
3
Success will always come down to one thing: serving the customer. It's as simple as that.
4
We have to do things that are not just conducive to making profits but to creating repeat business with customers.
5
The number one goal is to find out what customers want and provide it for them. If we do that, we’re going to be successful.